The Save As window opens to save the item to a folder. When the scan completes, click the save icon. If the issue persists, proceed to the next step.Ĭlick the menu icon, then select Settings.Ĭlick Select Device, then select your HP printer.Ĭlick Document Scan Options or Photo Scan Options to change any settings, then click the back arrow.Ĭlick outside the Settings menu, then click Capture Documents or Capture Photos. Run HP Print and Scan Doctor to diagnose and fix any driver issueĬlick here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'. This printer supports only 2.4GHz network.Make sure the printer and the PC are connected to the same wireless network.Chinese Welcome to the HP Support Community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
